Requestor name

RT Users
#1

Hi All

I would like to be able to show Requestors Real Names and Organization after
the email
addresses. Is this possible?

Thanks, for your help

Réjean Chartier

Directeur Centre d’expertise et de support SAP

Director SAP Consulting and Support Center

Via Consultants Inc.

SAP Professionals Across Canada

261 rue Saint-Jacques, 5eme Etage

Montreal, Que, H2Y 1M6

Tel: 1-514-494-3262

Cel: 1-514-605-6200

Fax: 1-514-494-2665

Free: 1-888-VIA-3227

mailto:rchartier@viaconsultants.com rchartier@viaconsultants.com

#2

Try attach ShowPeople.
Put it in /path/to/rt3/local/html/Ticket/Elements/
It’ll change people block on ticket’s display page.

Try attach TicketRow.
Put it in /path/to/rt3/local/html/Search/Elements/
It’ll change requestor appearence in Search results.

Rejean Chartier wrote:

ShowPeople (2.29 KB)

TicketRow (2.1 KB)