Requestor getting comments

I recently set up RT 2.0.9 on FreeBSD 4.4-STABLE. Most things seem to
work fine. There is one thing I don’t quite understand however. I am
testing the comments, and the requestor seems to be getting them. I
used the web interface, and made sure that it said “comment (not sent to
requestor)” and sent it. The requestor got a mail, and one of the first
lines in it said,

This is a comment.  It is not sent to the Requestor(s):

The scrip I have in place says

OnComment NotifyAllWatchersAsComment with template AdminComment

Am I missing something? Anyone have any hints?

Thanks in advance,
Justin
Justin Wood justin@flipdog.com
Systems Administrator
FlipDog.com http://www.flipdog.com/

The templates are assuming the default configuration. you’ve gone and configured
RT in a somewhat non-recommended way… You might want to look at the
recommended scrips in the install guide.

-jOn Tue, Nov 27, 2001 at 01:03:11PM -0700, Justin Wood wrote:

I recently set up RT 2.0.9 on FreeBSD 4.4-STABLE. Most things seem to
work fine. There is one thing I don’t quite understand however. I am
testing the comments, and the requestor seems to be getting them. I
used the web interface, and made sure that it said “comment (not sent to
requestor)” and sent it. The requestor got a mail, and one of the first
lines in it said,

This is a comment. It is not sent to the Requestor(s):

The scrip I have in place says

OnComment NotifyAllWatchersAsComment with template AdminComment

Am I missing something? Anyone have any hints?

Thanks in advance,
Justin


Justin Wood justin@flipdog.com
Systems Administrator
FlipDog.com http://www.flipdog.com/


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