Requestor email address ignored

When creating, commenting or resolving a ticket emails are not created,
claiming that there are no recipients.

I carefully checked the tickets and found, that there ARE email addresses.

Ticket Data:

The Basics
Id: 400
Status: resolved
Left: 0 min
Priority: 0/49
Queue: IT Service Requests

People

 Owner:  	adoppler <andreas.doppler@nearyconsulting.com>

Requestors: adoppler andreas.doppler@nearyconsulting.com
Cc:
AdminCc:

I noticed that this seems to be one of the most annoying issues with RT.

Reading the many questions and answers on this issue did not really help
since all suggested solutions did not solve my problem:

First error on Scrip 8:

Mar 12 19:13:13 rt RT:
rt-3.6.1-18379-1173726793-1954.400-8-0@rt.nearyconsulting.com #400/4824 -
Scrip 8 (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:238)
Mar 12 19:13:13 rt RT:
rt-3.6.1-18379-1173726793-1954.400-8-0@rt.nearyconsulting.com No
recipients found. Not sending.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:250)

Scrip 8:

Condition: On Comment
Action: Notify AdminCcs as Comment
Template: Global template: AdminComment
Stage: TransactionCreate

Since there is no address for AdminCc, i understand this error.

Second error on Scrip 9:

Mar 12 19:13:13 rt RT:
rt-3.6.1-18379-1173726793-1954.400-9-0@rt.nearyconsulting.com #400/4824 -
Scrip 9 (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:238)
Mar 12 19:13:13 rt RT:
rt-3.6.1-18379-1173726793-1954.400-9-0@rt.nearyconsulting.com No
recipients found. Not sending.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:250)

Scrip 9:

Condition: On Comment
Action: Notify Other Recipients as Comment
Template: Global template: Correspondence
Stage: TransactionCreate

Since there are no addresses for Other Recipients as well, i also understand
this error.

Third error on Scrip 10:

Mar 12 19:13:13 rt RT:
rt-3.6.1-18379-1173726793-1233.400-10-0@rt.nearyconsulting.com #400/4825 -
Scrip 10 (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:238)
Mar 12 19:13:13 rt RT:
rt-3.6.1-18379-1173726793-1233.400-10-0@rt.nearyconsulting.com No
recipients found. Not sending.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:250)

Scrip 10:

Condition: On Resolve
Action: Notify Requestors
Template: Global template: Resolved
Stage: TransactionCreate

Since there definitely is an address for the Requestor, i do not understand
this error.

People

 Owner:  	adoppler <andreas.doppler@nearyconsulting.com>

Requestors: adoppler andreas.doppler@nearyconsulting.com

What am i doing wrong?

Any help very much appreciated.

Andreas

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.446 / Virus Database: 268.18.7/713 - Release Date: 07/03/2007
09:24

If adoppler is making changes, it won’t bother e-mailing adoppler
because obviously adoppler knows about them because adoppler is the one
who made them.On Mon, 2007-03-12 at 19:30 +0000, Andreas Doppler wrote:

When creating, commenting or resolving a ticket emails are not created,
claiming that there are no recipients.

I carefully checked the tickets and found, that there ARE email addresses.

Ticket Data:

The Basics
Id: 400
Status: resolved
Left: 0 min
Priority: 0/49
Queue: IT Service Requests

People

 Owner:  	adoppler <andreas.doppler@nearyconsulting.com>

Requestors: adoppler andreas.doppler@nearyconsulting.com
Cc:
AdminCc:

I noticed that this seems to be one of the most annoying issues with RT.

Reading the many questions and answers on this issue did not really help
since all suggested solutions did not solve my problem:

First error on Scrip 8:

Mar 12 19:13:13 rt RT:
rt-3.6.1-18379-1173726793-1954.400-8-0@rt.nearyconsulting.com #400/4824 -
Scrip 8 (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:238)
Mar 12 19:13:13 rt RT:
rt-3.6.1-18379-1173726793-1954.400-8-0@rt.nearyconsulting.com No
recipients found. Not sending.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:250)

Scrip 8:

Condition: On Comment
Action: Notify AdminCcs as Comment
Template: Global template: AdminComment
Stage: TransactionCreate

Since there is no address for AdminCc, i understand this error.

Second error on Scrip 9:

Mar 12 19:13:13 rt RT:
rt-3.6.1-18379-1173726793-1954.400-9-0@rt.nearyconsulting.com #400/4824 -
Scrip 9 (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:238)
Mar 12 19:13:13 rt RT:
rt-3.6.1-18379-1173726793-1954.400-9-0@rt.nearyconsulting.com No
recipients found. Not sending.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:250)

Scrip 9:

Condition: On Comment
Action: Notify Other Recipients as Comment
Template: Global template: Correspondence
Stage: TransactionCreate

Since there are no addresses for Other Recipients as well, i also understand
this error.

Third error on Scrip 10:

Mar 12 19:13:13 rt RT:
rt-3.6.1-18379-1173726793-1233.400-10-0@rt.nearyconsulting.com #400/4825 -
Scrip 10 (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:238)
Mar 12 19:13:13 rt RT:
rt-3.6.1-18379-1173726793-1233.400-10-0@rt.nearyconsulting.com No
recipients found. Not sending.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:250)

Scrip 10:

Condition: On Resolve
Action: Notify Requestors
Template: Global template: Resolved
Stage: TransactionCreate

Since there definitely is an address for the Requestor, i do not understand
this error.

People

 Owner:  	adoppler <andreas.doppler@nearyconsulting.com>

Requestors: adoppler andreas.doppler@nearyconsulting.com

What am i doing wrong?

Any help very much appreciated.

Andreas