Requestor close ticket

Hi

How can I configure RT (4.0.5) to allow user (authenticate by LDAP) close
himself the ticket.

The best thing I want is :

We (deskhelp) put the ticket in a special status (waiting for close). 

The user close himself the ticket

If the user don't close the ticket after X day the ticket is
automatically close.

Regards.

Albert SHIH
DIO b�timent 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
xmpp: jas@obspm.fr
Heure local/Local time:
jeu 19 avr 2012 10:59:29 CEST

How can I configure RT (4.0.5) to allow user (authenticate by LDAP) close
himself the ticket.

The best thing I want is :

We (deskhelp) put the ticket in a special status (waiting for close).

The user close himself the ticket

If the user don’t close the ticket after X day the ticket is
automatically close.

If you grant them ModifyTicket on tickets that they are the Requestor,
they can change the status. You can configure Lifecycles to allow
waiting to go -> closed (or maybe back to an open status if they
disagree) and then use rt-crontool to search for waiting tickets older
than 7 days and SetStatus

-kevin