Hey all,
I think I just sent this through to the wrong group so I am posting it
here and will contact the rt-devel-owner to remove the other one.I have a strange issue that suddenly started this morning. We are very
early into the production use of RT 36.This morning an email ticket was created from an email sent to
support@company.com. The email was sent from Nuser@company.com (already
an RT user).When the ticket was created it added Nuser@company.com as a requestor as
well as warren@company.com (another RT user – ME!).Yesterday the same type of email submission from the same user did not
create me as a requestor and I am wondering WHY and where to start looking
as I really have no idea at this point.Any help would be appreciated!
Regards, Warren