Actually no luck as of yet. I’ve thought about going through the perl and
replacing all of the instances of the simple error message “Permission
denied” with something a little more detailed (perhaps including the
filename of the perl file) but I haven’t had a chance to do so.
I’m not sure how prevelent the problem is as I’ve only had 3 users comment
on it in 3 months, but it is possible that it is happening more frequently
and there are some users who are not bothering to respond.
What platform are you running RT on? I’m on FreeBSD 4.7 with perl 5.8.0
installed from ports and RT 2.0.15 installed manually. If you’re running the
same setup maybe it’s something FreeBSD specific?
I’ve cc:ed this back to the list in case any of this jars anyone’s memory
and someone suggests a solution.
The Internet Centre----- Original Message -----
From: “Parker Thompson” email@example.com
Sent: Wednesday, April 02, 2003 3:30 PM
Subject: request tracker [crit] permission denied
I saw your post to the rt-users mailing list (below) and am having exactly
the same problem. Did you ever resolve this issue? I would be curious
what you found the cause to be, or if you have any suggestion on how I
might resolve it.
School of Information Management and Systems
University of California, Berkeley
I’ve got a bizarre problem I can’t find referenced in any of the mailing
lists. I’m running RT 2.0.15 on FreeBSD with MySQL, Apache, and mod_perl.
99.9% of the time everything works flawlessly but in the few months since
I’ve set it up RT i’ve had two or three users complain that every time
send a message that goes into a queue they immediately get a message back
containing “permission denied”.
The only things I can see in the RT logfile is stuff like this:
[Mon Mar 10 23:05:32 2003] [crit]: Permission Denied
[Tue Mar 11 20:18:45 2003] [crit]: Permission Denied
[Tue Mar 11 20:28:03 2003] [crit]: Permission Denied
[Tue Mar 11 20:46:24 2003] [crit]: Permission Denied
[Tue Mar 11 21:08:36 2003] [crit]: Permission Denied
[Tue Mar 18 18:06:55 2003] [crit]: Permission Denied
[Wed Mar 19 03:38:17 2003] [crit]: Permission Denied
[Fri Mar 21 14:43:32 2003] [crit]: Permission Denied
However, the last instance of this happenned at Fri Mar 28 09:29:58 2003
according to RT… and the last entry I have in my RT logfile is from
I am quite sure all of my queues have the correct permissions for Everyone
(Comment, create, reply, see), and I’ve even gone as far as adding those
permissions globally so there shouldn’t be a problem there.
I’ve tried sending emails in as that user and I don’t seem to be able to
From looking in my maillogs, I can see that the message came in last
Mar 27 19:41:41 freya sm-mta: h2S2fe12052768: from=<**REMOVED
PRIVACY>, size=3446, class=0, nrcpts=1,
daemon=MTA, relay=bach.ccinet.ab.ca [126.96.36.199]
Mar 27 19:41:42 freya sendmail: h2S2fgxh052772: to=REMOVED FOR
PRIVACY, ctladdr=mailnull (26/26), delay=00:00:00, xdelay=00:00:00,
mailer=relay, pri=138460, relay=localhost.incentre.net. [127.0.0.1],
dsn=2.0.0, stat=Sent (h2S2fg12052773 Message accepted for delivery)
Mar 27 19:41:43 freya sm-mta: h2S2fg12052773: to=<REMOVED FOR
PRIVACY>, firstname.lastname@example.org (26/26),
xdelay=00:00:01, mailer=esmtp, pri=138644, relay=mx02.telus.net.
[188.8.131.52], dsn=2.0.0, stat=Sent (Message received:
20030328024200.FKTM3906.*REMOVED FOR PRIVACY@freya.incentre.net)
So that doesn’t look particularly different than any other message that
comes in to our ticketing system (comes in to our main mailserver, where
alias forwards it along to the ticketing server).
I can’t for the life of me figure out where the permission denied could be
coming from since, as I said, 99.9% of the users using the exact same
addresses and the exact same queues have no problem at all.
Thanks for any help or advice that can be provided.
The Internet Centre