Request tracker has stopped sending autoreply

Hi,
I have rt3 up and running with people able to submit email requests into
a queue. The messages get entered into the appropriate queue in RT. The
requestor use to get an autoreply message sent to them, but this stopped
working all of a sudden. I have also noticed that if I open one of the
tickets in request tracker and reply to it, the reply never reaches the
requestor. It is running on RedHat 9 with Sendmail version 8.
Unfortunately, I am not the only one with administrative access to this
system, so I don’t know what could have recently changed. Any suggestions
on where to look for the cause of this problem?

Barry

I have also noticed that if I open one of the
tickets in request tracker and reply to it, the reply never reaches the
requestor. It is running on RedHat 9 with Sendmail version 8.
Unfortunately, I am not the only one with administrative access to this
system, so I don’t know what could have recently changed. Any suggestions
on where to look for the cause of this problem?

Sendmail should be logging in /var/log/maillog as messages are submitted
and delivered. If RT is still trying to send you should be able to
follow the trail in the logs.

Les Mikesell
les@futuresource.com