Hello,
When a new ticket is created, I can see that in RT. But then if a new reply
or correspondence comes to that ticket, it is not getting highlighted (but
I can see the new correspondence in the ticket). Any solution?
Regards,
There is an option to notify you if there are unread messages on a ticket:
http://bestpractical.com/rt/docs/latest/RT_Config.html#ShowUnreadMessageNotifications
This can be set as a global option or at the individual level by going
to Logged in as > Settings > Options. Look for “Notify me of unread
messages”.
To see it in a ticket list somewhere in “RT at a glance”, click on Edit
for the section you want (e.g., 10 highest priority tickets I own). In
the Display Columns section, add UpdateStatus to the shown columns. That
will work in conjunction with ShowUnreadMessageNotifications and show
you new messages. You can click the link at the top of the ticket
display page to clear the unread messages for a given ticket.On 12/29/12 8:24 AM, decenter decenter wrote:
Hello,
When a new ticket is created, I can see that in RT. But then if a new reply
or correspondence comes to that ticket, it is not getting highlighted (but
I can see the new correspondence in the ticket). Any solution?Regards,