Request Tracker 4.0.1 and Asset Tracker Extension

RT Users
1

Does anyone know if Asset Tracker will work with Request Tracker 4? I tried
the install and it seemed to run correctly, but it doesn’t look like
anything has been added to RequestTracker. I verified that the installation
added to the plugins directory and added the db tables. I do have
RTx::AssetTracker added to my config file and I have restarted the web
server.

Appreciate the help - Jim

2

Jim,

I haven’t had a chance to commit the updates. If you want I can send
you a tar file with the updated files and in return you can help
pinpoint any problems.

Agree?

-ToddOn Wed, Aug 17, 2011 at 5:36 PM, Jim Lesinski jim.lesinski@gmail.com wrote:

Does anyone know if Asset Tracker will work with Request Tracker 4? I tried
the install and it seemed to run correctly, but it doesn’t look like
anything has been added to RequestTracker. I verified that the installation
added to the plugins directory and added the db tables. I do have
RTx::AssetTracker added to my config file and I have restarted the web
server.
Appreciate the help - Jim

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA — September 26 & 27, 2011
  • San Francisco, CA, USA — October 18 & 19, 2011
  • Washington DC, USA — October 31 & November 1, 2011
  • Melbourne VIC, Australia — November 28 & 29, 2011
  • Barcelona, Spain — November 28 & 29, 2011
3

Hi Todd,

That would be perfect. We’re looking at implementing RT right now so I can’t
say we’d be the best test case, but I’ll certainly provide feedback where
ever I can.

Thanks so much!
JimOn Wed, Aug 17, 2011 at 5:38 PM, Todd Chapman todd@chaka.net wrote:

Jim,

I haven’t had a chance to commit the updates. If you want I can send
you a tar file with the updated files and in return you can help
pinpoint any problems.

Agree?

-Todd

On Wed, Aug 17, 2011 at 5:36 PM, Jim Lesinski jim.lesinski@gmail.com wrote:

Does anyone know if Asset Tracker will work with Request Tracker 4? I
tried
the install and it seemed to run correctly, but it doesn’t look like
anything has been added to RequestTracker. I verified that the
installation
added to the plugins directory and added the db tables. I do have
RTx::AssetTracker added to my config file and I have restarted the web
server.
Appreciate the help - Jim

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA — September 26 & 27, 2011
  • San Francisco, CA, USA — October 18 & 19, 2011
  • Washington DC, USA — October 31 & November 1, 2011
  • Melbourne VIC, Australia — November 28 & 29, 2011
  • Barcelona, Spain — November 28 & 29, 2011
4

Todd,

I’d also be willing to review the updates. The only reason we haven’t moved to RT4 is our need for AT. My team would love to help out on this.

RyanFrom: “Todd Chapman” todd@chaka.net
To: “Jim Lesinski” jim.lesinski@gmail.com
Cc: rt-users@lists.bestpractical.com
Sent: Wednesday, August 17, 2011 5:38:14 PM
Subject: Re: [rt-users] Request Tracker 4.0.1 and Asset Tracker Extension

Jim,

I haven’t had a chance to commit the updates. If you want I can send
you a tar file with the updated files and in return you can help
pinpoint any problems.

Agree?

-Todd

5

Todd,

I would be willing to review updates and provide feedback. I have been
holding off our upgrade to RT4 until AT was updated.

Thanks,
Dustin

6

I’d like to throw my hat into the ring of helping test this new version -
it’s not mission critical for us, but it would be nice to have it working
again!
Jonah HirschOn Wed, Aug 17, 2011 at 2:38 PM, Todd Chapman todd@chaka.net wrote:

Jim,

I haven’t had a chance to commit the updates. If you want I can send
you a tar file with the updated files and in return you can help
pinpoint any problems.

Agree?

-Todd

On Wed, Aug 17, 2011 at 5:36 PM, Jim Lesinski jim.lesinski@gmail.com wrote:

Does anyone know if Asset Tracker will work with Request Tracker 4? I
tried
the install and it seemed to run correctly, but it doesn’t look like
anything has been added to RequestTracker. I verified that the
installation
added to the plugins directory and added the db tables. I do have
RTx::AssetTracker added to my config file and I have restarted the web
server.
Appreciate the help - Jim

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA — September 26 & 27, 2011
  • San Francisco, CA, USA — October 18 & 19, 2011
  • Washington DC, USA — October 31 & November 1, 2011
  • Melbourne VIC, Australia — November 28 & 29, 2011
  • Barcelona, Spain — November 28 & 29, 2011

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA September 26 & 27, 2011
  • San Francisco, CA, USA October 18 & 19, 2011
  • Washington DC, USA October 31 & November 1, 2011
  • Melbourne VIC, Australia November 28 & 29, 2011
  • Barcelona, Spain November 28 & 29, 2011
7

Another RT4 installation here, installed Asset Tracker but as the original
poster mentioned, nothing for AT displays. I would be happy to provide
feedback if you can help me make it work. Thank you!

Jonah Hirsch-2 wrote:

I’d like to throw my hat into the ring of helping test this new version -
it’s not mission critical for us, but it would be nice to have it working
again!

Jonah Hirsch

Jim,

I haven’t had a chance to commit the updates. If you want I can send
you a tar file with the updated files and in return you can help
pinpoint any problems.

Agree?

-Todd

Does anyone know if Asset Tracker will work with Request Tracker 4? I
tried
the install and it seemed to run correctly, but it doesn’t look like
anything has been added to RequestTracker. I verified that the
installation
added to the plugins directory and added the db tables. I do have
RTx::AssetTracker added to my config file and I have restarted the web
server.
Appreciate the help - Jim

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA — September 26 & 27, 2011
  • San Francisco, CA, USA — October 18 & 19, 2011
  • Washington DC, USA — October 31 & November 1, 2011
  • Melbourne VIC, Australia — November 28 & 29, 2011
  • Barcelona, Spain — November 28 & 29, 2011

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA September 26 & 27, 2011
  • San Francisco, CA, USA October 18 & 19, 2011
  • Washington DC, USA October 31 & November 1, 2011
  • Melbourne VIC, Australia November 28 & 29, 2011
  • Barcelona, Spain November 28 & 29, 2011

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA — September 26 & 27, 2011
  • San Francisco, CA, USA — October 18 & 19, 2011
  • Washington DC, USA — October 31 & November 1, 2011
  • Melbourne VIC, Australia — November 28 & 29, 2011
  • Barcelona, Spain — November 28 & 29, 2011

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