Request Tracker 3.0.12 Installer for Windows - Fetchmail Problem

Hello,

I downloaded the 3.0.12 Installer for Windows from
http://p4.elixus.org/dist/ per the instuctions on the Wiki.

Everything works great with the exception of fetchmail. I have been
doing some digging through the archives and everything told me to update
the cygwin dll and I did. I also gave Everyone Global permission to
Create a Ticket. However, I’m still receiving this error message.

reading message test@***.com@mail.nyc10.simplicato.com:1 of 2 (4718
octets) …fetchmail: SIGPIPE thrown from an MDA or a stream socket error
fetchmail: socket error while delivering to SMTP host
mail.nyc10.simplicato.com
fetchmail: Query status=2 (SOCKET)
fetchmail: sleeping at Sat Dec 16 17:33:53 2006

I tried to execute fetchmail from the command prompt but I still
couldn’t determine the cause of the error. What I’m confused about is
the part in the error message “while delivering to SMTP”. I thought it
was supposed to retrieve the message and then pass it to the rt-mailgate
process so that it dumps it into the database. Is there an outgoing
port that needs to be open other than port 110 for POP3?

Something else that may be causing a problem is the fact I’m running IIS
SMTP service on port 25. Could that be conflicting somehow with
fetchmail?

Here’s what’s in my rt-mailgate.conf file:
poll mail.nyc10.simplicato.com proto pop3:
username test@***.com password ***** mda
“c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://localhost:8284/ --queue General --action correspond”

I understand this version of RT is quite old, I believe the current
version is 3.6.1? Should I do an upgrade of RT to the current version?
I’m not sure what kind of impact that would have in a Windows
environment but I would assume little since it’s written in PERL.

I’m just stuck and I’ve run out of options. Any insights would be
appreciated immensely.

Thanks,
Tom

Tom Harney
/Information Technology Manager/
Connected Learning Network
323 W Broadway, Suite 400
Louisville, KY 40202
PHONE: (502) 583-0083, Ext. 4389
FAX: (502) 583-0092
EMAIL: tharney@connectedlearning.net mailto:tharney@connectedlearning.net
CORPORATE WEBSITE: www.connectedlearning.net
http://www.connectedlearning.net

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Installing Cygwin solved the problem!

I found the answer in this message…

http://archives.free.net.ph/message/20040608.215758.3c0edc42.en.html

Tom Harney
/Information Technology Manager/
Connected Learning Network
323 W Broadway, Suite 400
Louisville, KY 40202
PHONE: (502) 583-0083, Ext. 4389
FAX: (502) 583-0092
EMAIL: tharney@connectedlearning.net mailto:tharney@connectedlearning.net
CORPORATE WEBSITE: www.connectedlearning.net
http://www.connectedlearning.net

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and privileged information. Any unauthorized review, use,
disclosure or distribution is prohibited. If you are not the intended
recipient, please contact the sender by reply e-mail and destroy all
copies of the original message.

Tom Harney wrote: