(Repost) Two different queues; admins see only one

RT Users
1

Sorry for remailing this. The original was on July 31.

This is on RT 2.0.6.

I’ve created two queues, “bio-helpdesk” and “mm-helpdesk”. The queues
are enabled.

I’ve created a bunch of users, some of whom I’ve added to the group
"bio-admin" and some to “mm-admin”.

I’ve given the ModifyTicket, OwnTicket, ShowTicket, ShowTicketComments,
Watch, and WatchAsAdminCc permissions to the queues to their relevant
admin groups.

I’ve included the people in both “-admin” groups as Watchers for the
relevant queues.

Users in the bio-admin group have no problems, but when users in the
mm-admin group log in, they see the bio-helpdesk queue only, can’t view
any tickets in it though (as the mm-admin group only has rights to
mm-helpdesk) and they can’t access stuff for the mm-helpdesk queue
at all. They can’t even create a new ticket in it from the web
interface even though it’s allowed for Everyone.

I’ve stopped and started Apache, though it shouldn’t matter as this
is purely a rights issue, not at all related to httpd.conf. No effect,
of course.

Anybody got any ideas?

Atro Tossavainen (Mr.) / The Institute of Biotechnology at
Systems Analyst, Techno-Amish & / the University of Helsinki, Finland,
+358-9-19158939 UNIX Dinosaur / employs me, but my opinions are my own.
< URL : http : / / www . iki . fi / atro . tossavainen / >

File attachments NOT welcome unless agreed to beforehand.

2

At 12:54 12.09.2002 +0300, Atro Tossavainen wrote:

I’ve stopped and started Apache, though it shouldn’t matter as this
is purely a rights issue, not at all related to httpd.conf. No effect,
of course.

Who has what “SeeQueue” right?

Nils

3

Who has what “SeeQueue” right?

Jeezus, I ought to be shot.

For some reason, Everyone had ShowTicket instead of SeeQueue in the
problem queue. Of course, the two aren’t even close in the list of
rights (if they were, that would go a little way towards explaining
why I had got it wrong).

Thank you!

Atro Tossavainen (Mr.) / The Institute of Biotechnology at
Systems Analyst, Techno-Amish & / the University of Helsinki, Finland,
+358-9-19158939 UNIX Dinosaur / employs me, but my opinions are my own.
< URL : http : / / www . iki . fi / atro . tossavainen / >

File attachments NOT welcome unless agreed to beforehand.