Repost! Bug in "OnCreate"!

Version: RT 3.0.11
OS: Linux (Debian Sarge)
DB: mysql4/innodb
MTA: Postfix

Hello!

I’ve already send this but don’t get an answer. I don’t have
an idea why OnCreate don’t work as expected.

I create a ticket with the WebGUI and enter a CC address. Now
I think the Action:

On Create Notify Other Recipients with template Correspondence

should send the content of the ticket to the address which is entered
in CC.

  • Has anybody else the problem?
  • is it a bug?
  • is it caused by our dual cpu machine?
  • is there a fix/workaround

hope there is anybody in the community who can help.

best regards!

[rt-users] Bug in onCreate? (3.66 KB)

Sven Sternberger wrote:

Version: RT 3.0.11
OS: Linux (Debian Sarge)
DB: mysql4/innodb
MTA: Postfix

Hello!

I’ve already send this but don’t get an answer. I don’t have
an idea why OnCreate don’t work as expected.

I create a ticket with the WebGUI and enter a CC address. Now
I think the Action:

On Create Notify Other Recipients with template Correspondence

should send the content of the ticket to the address which is entered
in CC.

  • Has anybody else the problem?
  • is it a bug?
  • is it caused by our dual cpu machine?
  • is there a fix/workaround

hope there is anybody in the community who can help.

best regards!


Subject:
[rt-users] Bug in onCreate?
From:
Sven Sternberger sven.sternberger@desy.de
Date:
Wed, 06 Oct 2004 13:45:56 +0200
To:
"rt-users@lists.fsck.com" rt-users@lists.fsck.com

To:
"rt-users@lists.fsck.com" rt-users@lists.fsck.com

RT 3.0.11
Debian Sarge Installation

Hello!

I tried to use the following script:

On Create Notify Other Recipients with template Correspondence
Do you know that “Other Recipients” != ticket’s “Cc” watchers?

Hi!

I tried to use the following script:

On Create Notify Other Recipients with template Correspondence

Do you know that “Other Recipients” != ticket’s “Cc” watchers?

No I don’t because I belive in “manuals” :wink:

So in RTWIKI (http://wiki.bestpractical.com/index.cgi?ManualScrips)
I read:

Notify Other Recipients

Email the addresses in the Cc: and Bcc: fields of a ticket’s reply or
comment

best regards!

sven

Hi,
I have a similar problem. I would like to have the owner
notified when a ticket is assigned to him. So I tried the global
scrips: On Create Notify Owner with template new item for your review
and On Transaction Notify Owner with template new item for you review.
This doesn’t work regardless of whether the owner is the creator of
whether the owner is someone else. All of the default scrips work. I
am running Debian Sarge and RT 3.0.11. Thanks for your help!

DanFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Sven
Sternberger
Sent: Friday, October 08, 2004 8:25 AM
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Repost! Bug in “OnCreate”!

Hi!

I tried to use the following script:

On Create Notify Other Recipients with template Correspondence > >
Do you know that “Other Recipients” != ticket’s “Cc” watchers?

No I don’t because I belive in “manuals” :wink:

So in RTWIKI (http://wiki.bestpractical.com/index.cgi?ManualScrips)
I read:

Notify Other Recipients

Email the addresses in the Cc: and Bcc: fields of a ticket’s reply or
comment

best regards!

sven

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Be sure to check out the RT wiki at http://wiki.bestpractical.com