Reports and batch mails

How can I make reports based on different data with RT, and is there any
documentation of this somewhere?

Also, some developers don’t like to receive a lot of email, is there a way
of getting RT to batch ticket assignments and such for those users?

patrik wallstrom | f o o d f i g h t
tel: +46-8-6188428 | s t o c k h o l m
gsm: +46-709580442 | - - - - - - - - -