What needs to be installed for additional reporting capability?
James.
We use ODBC to connect to the database, then Excel to do some
fancy lists. You need to work out a little of the database structure
though. Works great.
Yan---- On 23 Apr 2002, at 15:18, James Satterfield wrote: ----
What needs to be installed for additional reporting capability?
James.
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Yan Fitterer
IT Manager, Royal Academy of Music
E-mail : y.fitterer@ram.ac.uk
Marylebone Rd, London, NW1 5HT
Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364
Hello,
Management has asked me to create a report that shows how many tickets
were opened and how many were resolved by each user. Is this possible?
TIA and great product!
Daniel Jimenez
djimenez[at]pobox[dot]com