Is there a way of reporting on the number of times a ticket has been reassigned to another analyst or to another RT queue. I am interested in reporting on the tickets that have a high number of reassignments. We use RT 3.8.2.
Regards
Jim McIntyre
MPC
Is there a way of reporting on the number of times a ticket has been reassigned to another analyst or to another RT queue. I am interested in reporting on the tickets that have a high number of reassignments. We use RT 3.8.2.
Regards
Jim McIntyre
MPC
Easy way: Create a custom field and track the count of reassignments with a scrip.
Then a simple CF lookup will give you the information.
Harder way: Write a program using the API to check the tickets for reassignments.
This is slower and more I/O intensive.
Maybe someone else will have a better idea.
Cheers,
Ken