Report on external custom field value

Hi All, Is there a way to report on values on a custom field that retrieves
data from an external DB?.

Regards

Etuate Cocker
Freelance CMS Developer
Skype number +(61)280-147294 ext 881

Hi All, Is there a way to report on values on a custom field that retrieves
data from an external DB?.

Take a look at CustomFieldValuesSources in RT_Config.pm. Is it what you need?

Regards

Etuate Cocker
Freelance CMS Developer
Skype number +(61)280-147294 ext 881

Best regards, Ruslan.

Hi Ruslan, I have used this variable to create my external custom field in
RT_Site…pm. What I wanted is to retrieve value selected by a user from
tickets and have it displayed in activity reports. Any idea would be
greatly appreciated.

Thanks

Etuate Cocker
Freelance CMS Developer
Skype number +(61)280-147294 ext 881On Mon, Jul 9, 2012 at 11:45 PM, Ruslan Zakirov ruz@bestpractical.comwrote:

On Sun, Jul 8, 2012 at 4:21 PM, Etuate Cocker eduade.2001@gmail.com wrote:

Hi All, Is there a way to report on values on a custom field that
retrieves
data from an external DB?.

Take a look at CustomFieldValuesSources in RT_Config.pm. Is it what you
need?

Regards

Etuate Cocker
Freelance CMS Developer
Skype number +(61)280-147294 ext 881


Best regards, Ruslan.

Hi Ruslan, I have used this variable to create my external custom field in
RT_Site…pm. What I wanted is to retrieve value selected by a user from
tickets and have it displayed in activity reports. Any idea would be greatly
appreciated.

Which activity reports? Do you want to use SQL to retrieve? API? REST?

Take a look at charts. Charts have ability to count tickets grouped by
custom field.

Thanks

Best regards, Ruslan.