It worked in RT3!
Also, for people like me, that didn’t discover this
On Correspondencd Open Ticket means that on Correspondence a closed ticket is reopened.
But if somebody find something about rejecting replys or denying a reply it would be helpful.
Thank You Guillaume Perréal
Samuel SenonerFrom: Guillaume Perréal [mailto:email@example.com]
Sent: Friday,18 July,2003 10:11
To: Senoner Samuel
Subject: Re: [rt-users] Replying to Resolved tickets reopens them - this isnot what I want
Senoner Samuel a écrit :
I searched the script you said in RT3, but didn’t find it.
“Scrip”, not script (no “t” at end), but well, “scrips” are just RT’s
If I remember, it is a global scrip, so looks into Config > Global >
Scrips. If you disable it here, you’ll have to re-enable it for each
queue for which it should work.
Will this only block the reopening, but not the add of the
That scrip (re)opens a ticket on correspondance. Disabling it will
prevent opening of new tickets and reopening of closed tickets on
correponsdance, not correspondance itself.
Cemagref, groupement de Lyon, France.
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