Thank you!
It worked in RT3!
Also, for people like me, that didn’t discover this
On Correspondencd Open Ticket means that on Correspondence a closed ticket is reopened.
But if somebody find something about rejecting replys or denying a reply it would be helpful.
Thank You Guillaume Perréal
Samuel SenonerFrom: Guillaume Perréal [mailto:perreal@lyon.cemagref.fr]
Sent: Friday,18 July,2003 10:11
To: Senoner Samuel
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Replying to Resolved tickets reopens them - this isnot what I want
Senoner Samuel a écrit :
I searched the script you said in RT3, but didn’t find it.
“Scrip”, not script (no “t” at end), but well, “scrips” are just RT’s
scripts…
If I remember, it is a global scrip, so looks into Config > Global >
Scrips. If you disable it here, you’ll have to re-enable it for each
queue for which it should work.
Will this only block the reopening, but not the add of the
correspondence?
That scrip (re)opens a ticket on correspondance. Disabling it will
prevent opening of new tickets and reopening of closed tickets on
correponsdance, not correspondance itself.
Guillaume Perréal.
Responsable informatique,
Cemagref, groupement de Lyon, France.
Tél: (+33) 4.72.20.87.87
Fax: (+33) 4.78.47.78.75
Site: http://www.lyon.cemagref.fr/