Replying Comments via email

RT Users
1

Hey,

Just a simple question about managing Comments at the RT.

When Commenting some tickets, im adding in the Cc: field at the comment page email addresses of
some folks.
They receive via email clients the comment, Including [Comment] at the subject line.

When they reply the email, me (the owner) receive the email, but also the requestor do.

Is there any way that when replying comments via email they don’t get to the requestor?

Thanks and sorry for my inexperience, just another new user!!!

Im running RT 3.4.4

Cheers

Seb.-

No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.344 / Virus Database: 267.10.22/98 - Release Date: 12/09/2005

2

Is there any way that when replying comments via email they don’t
get to the requestor?

Set your scrips appropriately.

seph

3

Set your scrips appropriately.

Seph, been playing with cpl of combinations but can’t get into the right one.
Can you point me in the right direction with it?

Thanks

Seb.-

No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.344 / Virus Database: 267.10.22/98 - Release Date: 12/09/2005