Reply

Did you guys also notice that in RT some message in the thread don’t "wrap"
and some messages do not have a Reply button on the top right hand corner?

Thanks,

Neil

Hello Neil,
I didn’t noticed that… Maybe that when there’s no wrap it’s because some
people send you an email with a client that that doesnt automatically wrap
lines after 40 or 80 characters. And maybe when you don’t have reply is
because the ticket is already closed. Do you have any more details to share
because i never experienced that and we receive about 100 tickets a day.
Steve Poirier
Project manager
Inet-Technologies inc.From: “Neil H.” neil-list@hostmysite.com
To: rt-devel@lists.fsck.com
Sent: Friday, August 17, 2001 11:36 PM
Subject: [rt-devel] Reply

Did you guys also notice that in RT some message in the thread don’t
“wrap”
and some messages do not have a Reply button on the top right hand corner?

Thanks,

Neil


rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

Hi,
If we get a Multipart message there are 3 “Full Headers/Download” links in the
correspondence, the “Reply/Comment” links are missing and the lines don’t wrap.

			OliOn Fri, 17 Aug 2001, Steve Poirier wrote:

Hello Neil,
I didn’t noticed that… Maybe that when there’s no wrap it’s because some
people send you an email with a client that that doesnt automatically wrap
lines after 40 or 80 characters. And maybe when you don’t have reply is
because the ticket is already closed. Do you have any more details to share
because i never experienced that and we receive about 100 tickets a day.
__
Steve Poirier
Project manager
Inet-Technologies inc.

----- Original Message -----
From: “Neil H.” neil-list@hostmysite.com
To: rt-devel@lists.fsck.com
Sent: Friday, August 17, 2001 11:36 PM
Subject: [rt-devel] Reply

Did you guys also notice that in RT some message in the thread don’t
“wrap”
and some messages do not have a Reply button on the top right hand corner?

Thanks,

Neil


rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Olafur Osvaldsson
Systems Administrator
Internet Iceland inc.
Tel: +354 525-5291
Email: oli@isnic.is

Hi all

When someone send a message to our RT-mail-address and he don’t allow to do
that, It seem they are a answer send back to this �someone�.

How can change that ? I don’t want a reply, because most of the time it’s
spam.

Thanks.

Regards.

JAS
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
ven 3 jui 2011 22:12:48 CEST

I need some help
I am using RT 4.2.3. The system has lost the ability to Reply to tickets. Nobody including root from any queue can use the reply to a ticket function.

Can someone give me some direction as to where to look?

Thanks

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
“Servicing North America with Local Care”

Is anything showing up in the logs when you attempt to issue a reply, or is
the ability to reply completely removed from the interface? What exactly
is available and what occurs when you perform any relevant actions (e.g.
when you click “Update Ticket,” if you even can)?On 14 August 2014 23:43, Bryon Baker bbaker@copesan.com wrote:

I need some help

I am using RT 4.2.3. The system has lost the ability to Reply to
tickets. Nobody including root from any queue can use the reply to a
ticket function.

Can someone give me some direction as to where to look?

Thanks

Bryon Baker

Network Operations Manager

Copesan* - Specialists in Pest Solutions*

800-267-3726 • 262-783-6261 ext. 2296

bbaker@copesan.com cstephan@copesan.com

www.copesan.com

“Servicing North America with Local Care”


RT Training - Boston, September 9-10
Training — Best Practical Solutions

When I use the action Reply there are no boxes to check or uncheck in the “Scripts and Recipients” area when I click the update ticket there are no errors. On the ticket history a correspondence is added but no entry for email sent.

I do not see any error in the log.

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
"Servicing North America with Local Care"From: Alex Peters [mailto:alex@peters.net]
Sent: Thursday, August 14, 2014 10:07 PM
To: Bryon Baker
Cc: RT Users (rt-users@lists.bestpractical.com)
Subject: Re: [rt-users] Reply

Is anything showing up in the logs when you attempt to issue a reply, or is the ability to reply completely removed from the interface? What exactly is available and what occurs when you perform any relevant actions (e.g. when you click “Update Ticket,” if you even can)?

So the reply itself is working, but no scrips that would generate email are
firing.

Double-check the enabled scrips for the relevant queue, and what
users/groups are set up as ticket/queue watchers.On 15/08/2014 11:55 pm, “Bryon Baker” bbaker@copesan.com wrote:

When I use the action Reply there are no boxes to check or uncheck in
the “Scripts and Recipients” area when I click the update ticket there are
no errors. On the ticket history a correspondence is added but no entry
for email sent.

I do not see any error in the log.

Thanks

Bryon Baker

Network Operations Manager

Copesan* - Specialists in Pest Solutions*

800-267-3726 • 262-783-6261 ext. 2296

bbaker@copesan.com cstephan@copesan.com

www.copesan.com

“Servicing North America with Local Care”

From: Alex Peters [mailto:alex@peters.net]
Sent: Thursday, August 14, 2014 10:07 PM
To: Bryon Baker
Cc: RT Users (rt-users@lists.bestpractical.com)
Subject: Re: [rt-users] Reply

Is anything showing up in the logs when you attempt to issue a reply, or
is the ability to reply completely removed from the interface? What
exactly is available and what occurs when you perform any relevant actions
(e.g. when you click “Update Ticket,” if you even can)?

On 14 August 2014 23:43, Bryon Baker bbaker@copesan.com wrote:

I need some help

I am using RT 4.2.3. The system has lost the ability to Reply to
tickets. Nobody including root from any queue can use the reply to a
ticket function.

Can someone give me some direction as to where to look?

Thanks

Bryon Baker

Network Operations Manager

Copesan* - Specialists in Pest Solutions*

800-267-3726 • 262-783-6261 ext. 2296

bbaker@copesan.com cstephan@copesan.com

www.copesan.com

“Servicing North America with Local Care”


RT Training - Boston, September 9-10
Training — Best Practical Solutions


RT Training - Boston, September 9-10
Training — Best Practical Solutions

Ok maybe somehow I turned off the scrip, what is the default scrip for this action?

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
"Servicing North America with Local Care"From: Alex Peters [mailto:alex@peters.net]
Sent: Friday, August 15, 2014 9:09 AM
To: Bryon Baker
Cc: RT Users (rt-users@lists.bestpractical.com)
Subject: Re: [rt-users] Reply

So the reply itself is working, but no scrips that would generate email are firing.

Double-check the enabled scrips for the relevant queue, and what users/groups are set up as ticket/queue watchers.

All of the relevant scrips are named “On Correspond Notify …”.On 16/08/2014 12:11 am, “Bryon Baker” bbaker@copesan.com wrote:

Ok maybe somehow I turned off the scrip, what is the default scrip for
this action?

Thanks

Bryon Baker

Network Operations Manager

Copesan* - Specialists in Pest Solutions*

800-267-3726 • 262-783-6261 ext. 2296

bbaker@copesan.com cstephan@copesan.com

www.copesan.com

“Servicing North America with Local Care”

From: Alex Peters [mailto:alex@peters.net]
Sent: Friday, August 15, 2014 9:09 AM
To: Bryon Baker
Cc: RT Users (rt-users@lists.bestpractical.com)
Subject: Re: [rt-users] Reply

So the reply itself is working, but no scrips that would generate email
are firing.

Double-check the enabled scrips for the relevant queue, and what
users/groups are set up as ticket/queue watchers.

On 15/08/2014 11:55 pm, “Bryon Baker” bbaker@copesan.com wrote:

When I use the action Reply there are no boxes to check or uncheck in the
“Scripts and Recipients” area when I click the update ticket there are no
errors. On the ticket history a correspondence is added but no entry for
email sent.

I do not see any error in the log.

Thanks

Bryon Baker

Network Operations Manager

Copesan* - Specialists in Pest Solutions*

800-267-3726 • 262-783-6261 ext. 2296

bbaker@copesan.com cstephan@copesan.com

www.copesan.com

“Servicing North America with Local Care”

From: Alex Peters [mailto:alex@peters.net]
Sent: Thursday, August 14, 2014 10:07 PM
To: Bryon Baker
Cc: RT Users (rt-users@lists.bestpractical.com)
Subject: Re: [rt-users] Reply

Is anything showing up in the logs when you attempt to issue a reply, or
is the ability to reply completely removed from the interface? What
exactly is available and what occurs when you perform any relevant actions
(e.g. when you click “Update Ticket,” if you even can)?

On 14 August 2014 23:43, Bryon Baker bbaker@copesan.com wrote:

I need some help

I am using RT 4.2.3. The system has lost the ability to Reply to
tickets. Nobody including root from any queue can use the reply to a
ticket function.

Can someone give me some direction as to where to look?

Thanks

Bryon Baker

Network Operations Manager

Copesan* - Specialists in Pest Solutions*

800-267-3726 • 262-783-6261 ext. 2296

bbaker@copesan.com cstephan@copesan.com

www.copesan.com

“Servicing North America with Local Care”


RT Training - Boston, September 9-10
Training — Best Practical Solutions


RT Training - Boston, September 9-10
Training — Best Practical Solutions


RT Training - Boston, September 9-10
Training — Best Practical Solutions

Thanks Alex I implemented On Correspond Notify Requestors and Ccs and this seems to be working.

Again Thanks

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
"Servicing North America with Local Care"From: Alex Peters [mailto:alex@peters.net]
Sent: Friday, August 15, 2014 10:01 AM
To: Bryon Baker
Cc: RT Users (rt-users@lists.bestpractical.com)
Subject: Re: [rt-users] Reply

All of the relevant scrips are named “On Correspond Notify …”.