Reply with attachment

I’m looking for a quick and easy template that can add a variety of attachments to an email response.

The purpose is to email customers legal forms and documents that need to be filled out as part of particular requests before the request can be worked on.

Anyone done this yet ?

Mchugh, Sean wrote:

I’m looking for a quick and easy template that can add a variety of
attachments to an email response.

The purpose is to email customers legal forms and documents that need to be
filled out as part of particular requests before the request can be worked
on.

Anyone done this yet ?

I haven’t done this myself, but it should be fairly trivial with MIME::Lite.

I’m looking for a quick and easy template that can add a variety of
attachments to an email response.

The purpose is to email customers legal forms and documents that need to be
filled out as part of particular requests before the request can be worked
on.

Anyone done this yet ?
Our solution has been to not abuse the email servers involved, and simply
include URIs to the forms on an ftp server. It’s a simple approach,
but it works.

Cambridge Energy Alliance: Save money. Save the planet.

Definitely a valid approach which we use internally. However, we are dealing with a few external entities on the other end that have highly restricted internet access and arranging for that access is not always timely.From: Jerrad Pierce jpierce@cambridgeenergyalliance.org
To: Mchugh, Sean
CC: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Sat Mar 14 16:11:20 2009
Subject: Re: [rt-users] reply with attachment

I’m looking for a quick and easy template that can add a variety of
attachments to an email response.

The purpose is to email customers legal forms and documents that need to be
filled out as part of particular requests before the request can be worked
on.

Anyone done this yet ?
Our solution has been to not abuse the email servers involved, and simply
include URIs to the forms on an ftp server. It’s a simple approach,
but it works.

Cambridge Energy Alliance: Save money. Save the planet.

Definitely a valid approach which we use internally. However, we are
dealing with a few external entities on the other end that have highly
restricted internet access and arranging for that access is not always
timely.
Well then, assuming http file service is also out, by “a variety of files” do
you mean “many” or that they change? (Although if they change you’re
going to have to have a complicated scrip to handle the responses). If it’s
just to attach many, I’d precompose a MIME message with attachments,
and use that as my template. A little work up front, but it also saves the
server from repeatedly encoding the same content.

Cambridge Energy Alliance: Save money. Save the planet.

Thanks, that’s the recommendation I was looking for - the files don’t change much, but they’re just unique to each queue.From: Jerrad Pierce jpierce@cambridgeenergyalliance.org
To: Mchugh, Sean
CC: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Sat Mar 14 18:48:08 2009
Subject: Re: [rt-users] reply with attachment

Definitely a valid approach which we use internally. However, we are
dealing with a few external entities on the other end that have highly
restricted internet access and arranging for that access is not always
timely.
Well then, assuming http file service is also out, by “a variety of files” do
you mean “many” or that they change? (Although if they change you’re
going to have to have a complicated scrip to handle the responses). If it’s
just to attach many, I’d precompose a MIME message with attachments,
and use that as my template. A little work up front, but it also saves the
server from repeatedly encoding the same content.

Cambridge Energy Alliance: Save money. Save the planet.