Reply to ticket generating two duplicate e-mails

RT Users
1

Hi!

When someone creates a ticket in a queue which is AdminCc of, all replies to
his tickets generate two emails - one for him as a watcher and one for him as
a requestor.

Is there a way to eliminate these duplicate e-mails?

Thanks!

Bendis

2

Yeah, combine two Scrips into one.
SELECT * FROM ScripActions;
find in results ScripActions that use Notify module use this records
as example, you need create new record with Argument field you want.
Search archives, I think it was discussed at least once last week.On 9/10/05, Martin Benda martin.benda@reengine.cz wrote:

Hi!

When someone creates a ticket in a queue which is AdminCc of, all replies to
his tickets generate two emails - one for him as a watcher and one for him as
a requestor.

Is there a way to eliminate these duplicate e-mails?

Thanks!

Bendis

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