Reply to stalled tickets

Greetings

I am using rt-3.4.5. My problem is, when i reply to a stalled ticket and
i don’t want change the status, the rt-system set the status to open. I
know, that the reason of this is the autoopen-script. But i don’t
understand, why rt-2.0.4, the system that i used before, Doesn’t do
that, nevertheless the script exists.

Thanks for helping

Michael Peer
I&CT
EURAC research
Viale Druso/Drususallee 1
39100 Bolzano/Bozen
Italy

Email: michael.peer@eurac.edu mailto:.michael.peer@eurac.edu
Website: www.eurac.edu http://www.eurac.edu/