Reply to Resolved Ticket

RT Users
1

Hi
Looking for a way to set a rule for resolved tickets to lock them down to either not accept replies or preferably on reply to create a new ticket in that same queue.
It wouldn’t necessarily need to refer to the old ticket but that would be handy.
Appreciate any assistance with this, apologies if it has been covered before.

Using version RT 3.8.7

Kind Regards,
Sam

2

Hi
Looking for a way to set a rule for resolved tickets to lock them down to either not accept replies or preferably on reply to create a new ticket in that same queue.
It wouldn’t necessarily need to refer to the old ticket but that would be handy.
Appreciate any assistance with this, apologies if it has been covered before.

Using version RT 3.8.7

You have to setup a scrip for this:

Scrip condition: ReplyToResolved - Request Tracker Wiki
Scrip action: ForkIntoNewTicket - Request Tracker Wiki