Reply to Resolved Ticket

Hi
Looking for a way to set a rule for resolved tickets to lock them down to either not accept replies or preferably on reply to create a new ticket in that same queue.
It wouldn’t necessarily need to refer to the old ticket but that would be handy.
Appreciate any assistance with this, apologies if it has been covered before.

Using version RT 3.8.7

Kind Regards,
Sam

Hi
Looking for a way to set a rule for resolved tickets to lock them down to either not accept replies or preferably on reply to create a new ticket in that same queue.
It wouldn’t necessarily need to refer to the old ticket but that would be handy.
Appreciate any assistance with this, apologies if it has been covered before.

Using version RT 3.8.7

You have to setup a scrip for this:

Scrip condition: http://wiki.bestpractical.com/view/ReplyToResolved
Scrip action: http://wiki.bestpractical.com/view/ForkIntoNewTicket