Reply to CC's Not Working

Hi There,

For some reason replies to CC’s are not working.

  1. Replies to original requestors do work
  2. Postfix doesn’t log any attempt by RT to use its services to send
    mails to CC (but it does for replies to requesters)
  3. It occurs for all users, including someone with superuser privilege
    and the root user account

What other things would I need to tell you to help me more? I’ve looked
at the Wiki for “mail”, “problems” and “CC” and can’t come up with any
suggestions.

DSL

David Lloyd wrote:

Hi There,

For some reason replies to CC’s are not working.

  1. Replies to original requestors do work
  2. Postfix doesn’t log any attempt by RT to use its services to send
    mails to CC (but it does for replies to requesters)
  3. It occurs for all users, including someone with superuser privilege
    and the root user account

What other things would I need to tell you to help me more? I’ve looked
at the Wiki for “mail”, “problems” and “CC” and can’t come up with any
suggestions.
RT version.
List of your scrips.
Status of NotifyActor config option.
RT log.

Rusian,

What other things would I need to tell you to help me more? I’ve
looked at the Wiki for “mail”, “problems” and “CC” and can’t come up
with any suggestions.

RT version.
List of your scrips.
Status of NotifyActor config option.

That was it - thanks for pointing that out. It wouldn’t send CC’s to
-me- no matter what I tried to get it to do; it appears to do so now.

Thanks for the quick help for a probably simple question.

David Lloyd