Hello everyone.
Some of our user push (who apparently use GMail, e.g. user1@gmail.com) push
Reply To All button when replying to emails from RT (rt@example.com).
The email from RT has a CC: user2@somehost.com. So when
user1@gmail.compushes Reply To All in gmail interface,
user2@somehost.com get a email from user1@gmail.com.
At the same time a mail comes from rt@example.com.
In the end user2@somehost.com get TWO emails at once.
Is there any way around this problem?
Kind regards,
Fedor Gusev.
Hello everyone.
Some of our user push (who apparently use GMail, e.g. user1@gmail.com) push
Reply To All button when replying to emails from RT (rt@example.com).
The email from RT has a CC: user2@somehost.com. So when user1@gmail.com
pushes Reply To All in gmail interface, user2@somehost.com get a email from
user1@gmail.com.
At the same time a mail comes from rt@example.com.
In the end user2@somehost.com get TWO emails at once.
Is there any way around this problem?
Train your users.
Hack notification action to put Ccs into Bccs, so users don’t see
other recipients and when they hit reply-all, only RT gets reply.
–
Kind regards,
Fedor Gusev.
Best regards, Ruslan.