Reply-to address problem

ok. so i got the mail gateway set up and working wonderfully. but now,
whenever I try to reply to a ticket via email, the reply-to address is
wrong.

i initially had this set in RT_SiteConfig.pm like this:

Set($CorrespondAddress , ‘rt@is-moguls.com’);

Set($CommentAddress , ‘rt-comment@is-moguls.com’);

and I changed it to this:

Set($CorrespondAddress , ‘rt@mammoth.moguls.com’);

Set($CommentAddress , ‘rt-comment@mammoth.moguls.com’);

restarted httpd, made a new ticket, but whenever I try to reply, the reply
to address is the @is-moguls.com address instead of @mammoth.moguls.com.
Sendmail is masquerading as mammoth.moguls.com

I’ve even gone in and manually put rt@mammoth.moguls.com and
rt-comment@mammoth.moguls.com into the queue configuration, and it still
comes across as @is-moguls.com.

any ideas on this? could it be residually set somewhere else? to i have to
stop and start something else or recompile? i’m at a loss.

thanks,

-rtw

Hi.

thanks for your reply. But unfortunately, i had tried this as well (sorry i
wasn’t more clear). And, I just re-tried it again with the same result. I
think i’ve tried stopping and restarting every which way imaginable short of
a reboot (but hell, might as well try that too).

any other ideas? does this get stored somewhere else?

-rFrom: Steen Andersen [mailto:san@openstone.dk]
Sent: Wednesday, April 30, 2003 10:33 AM
To: Ryan Wheaton
Subject: Re: [rt-users] reply-to address problem

Hi Ryan

Don’t just restart. Shut httpd down and start up again. (Assuming you’re
running Apache: apachectl stop / apachectl start). It has to with the
Mason-stuff, that does’nt reread config-files if you don’t do a total
shutdown.

Greetings
Steen Andersen

ok. so i got the mail gateway set up and working wonderfully. but now,
whenever I try to reply to a ticket via email, the reply-to address is
wrong.

i initially had this set in RT_SiteConfig.pm like this:

Set($CorrespondAddress , ‘rt@is-moguls.com’);

Set($CommentAddress , ‘rt-comment@is-moguls.com’);

and I changed it to this:

Set($CorrespondAddress , ‘rt@mammoth.moguls.com’);

Set($CommentAddress , ‘rt-comment@mammoth.moguls.com’);

restarted httpd, made a new ticket, but whenever I try to reply, the reply
to address is the @is-moguls.com address instead of @mammoth.moguls.com.
Sendmail is masquerading as mammoth.moguls.com

I’ve even gone in and manually put rt@mammoth.moguls.com and
rt-comment@mammoth.moguls.com into the queue configuration, and it still
comes across as @is-moguls.com.

any ideas on this? could it be residually set somewhere else? to i have
to
stop and start something else or recompile? i’m at a loss.

thanks,

-rtw


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http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Steen.Andersen@OpenStone.Dk

FYI: a reboot didn’t help either…From: Ryan Wheaton [mailto:rwheaton@moguls.com]
Sent: Wednesday, April 30, 2003 10:33 AM
To: ‘Steen Andersen’; 'rt-users@lists.fsck.com’
Subject: RE: [rt-users] reply-to address problem

Hi.

thanks for your reply. But unfortunately, i had tried this as well (sorry i
wasn’t more clear). And, I just re-tried it again with the same result. I
think i’ve tried stopping and restarting every which way imaginable short of
a reboot (but hell, might as well try that too).

any other ideas? does this get stored somewhere else?

-r

From: Steen Andersen [mailto:san@openstone.dk]
Sent: Wednesday, April 30, 2003 10:33 AM
To: Ryan Wheaton
Subject: Re: [rt-users] reply-to address problem

Hi Ryan

Don’t just restart. Shut httpd down and start up again. (Assuming you’re
running Apache: apachectl stop / apachectl start). It has to with the
Mason-stuff, that does’nt reread config-files if you don’t do a total
shutdown.

Greetings
Steen Andersen

ok. so i got the mail gateway set up and working wonderfully. but now,
whenever I try to reply to a ticket via email, the reply-to address is
wrong.

i initially had this set in RT_SiteConfig.pm like this:

Set($CorrespondAddress , ‘rt@is-moguls.com’);

Set($CommentAddress , ‘rt-comment@is-moguls.com’);

and I changed it to this:

Set($CorrespondAddress , ‘rt@mammoth.moguls.com’);

Set($CommentAddress , ‘rt-comment@mammoth.moguls.com’);

restarted httpd, made a new ticket, but whenever I try to reply, the reply
to address is the @is-moguls.com address instead of @mammoth.moguls.com.
Sendmail is masquerading as mammoth.moguls.com

I’ve even gone in and manually put rt@mammoth.moguls.com and
rt-comment@mammoth.moguls.com into the queue configuration, and it still
comes across as @is-moguls.com.

any ideas on this? could it be residually set somewhere else? to i have
to
stop and start something else or recompile? i’m at a loss.

thanks,

-rtw


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Steen.Andersen@OpenStone.Dk
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

ok. so i got the mail gateway set up and working wonderfully. but now,
whenever I try to reply to a ticket via email, the reply-to address is
wrong.

The configuration for the queue also contains the email address. Have a
look in the WebUI configuraion and the specific Queue.

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B             Operations/Security