we are using fetchmail and “rt-mailgate --queue General --action
correspond” to pass emails from mail box into the RT (3.8.2).
Unfortunately, we have only one mailbox available and any email reply
(to the same email address) to a comment (written using the web
interface) leads to unwanted publishing of the comment.
Is there any way, how to process “[comments]” string in a subject that
RT could process it as a comment instead of a correspondence even it is
sent to the same email address?
I know this could be solved on a system level (e.g. procmail), but I
would rather see it solved inside the RT…