While this confirms that something is taking a long time to load,
the consistent 15 seconds on each request is quite odd, especially
since larger files take mere milliseconds to download.
Are you using JSMin? How is your RT configured, etc, etc. If you
can replicate these timings on issues.bestpractical.com it would be
I’m not sure if I’m using JSMin… What is it? How do I determine that?
Basically what I did was upgrade from version 4.0.7 (the version
that’s included in Debian Squeeze) to 4.2.1 from source. So I then
just took the database from that Debian installation and upgraded
that. The package installed is installed system-wide and the source
code is installed in /opt/rt4 .
The web is configured with the following configuration:
FastCgiServer /opt/rt4/sbin/rt-server.fcgi -processes 5 -idle-timeout 300
ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/
Allow from all
AddHandler fastcgi-script fcgi
CustomLog /var/log/apache2/<fqdn>_access.log combined
Here’s the /opt/rt4/etc/RT_SiteConfig.pm:
Set( $Timezone, ‘Europe/Oslo’);
Set( $rtname, ‘’);
Set( $Organization, ‘’);
Set( $WebDomain, ‘’);
Set( $CorrespondAddress, ‘’);
Set( $CommentAddress, ‘’);
Set( $WebPath, “”);
Set( $WebBaseURL, “http://”);
Set ($MessageBoxRichText, 1);
Set( $PreferRichText, true);
Set( $MaxInlineBody, 0);
Set( $DatabaseName, “rtdb”);
Set( $DatabaseUser, “rt”);
Set( $DatabasePassword, “”);
Set( $DatabaseHost, “localhost”);
Enable => 1,
You must install Plugins on your own, this is only an example
of the correct syntax to use when activating them.
Plugin( “RT::Extension::QuickDelete” );
Plugin( “RT::Extension::CommandByMail” );
Regarding the rest of the environment this is then running on Debian
Squeeze 6.0.7 in a virtual environment.
Do you need anything else?