reading the documentation and digging through the archives was no help for
maybe anybody of you rt-cracks can help ?
i’m using rt 2.0.13 with sendmail on a SuSE 7.3 box.
my problem :
i write a reply on an existing ticket and enter an additional e-mailaddress
into the CC: (Sends a carbon-copy of this update…).
Update Type is set to “response sent to requestors”.
when i click on the submit button, the requestor recieves his reply, the
recipient specified manually in CC field doesn’t, nor does the CC specified
the mail-log just reports the following :
Apr 24 15:57:04 laplace sendmail: g3ODv4517151: from=wwwrun,
size=1167, class=-60, nrcpts=1,
Apr 24 15:57:05 laplace sendmail: g3ODv4517151:
firstname.lastname@example.org, ctladdr=wwwrun (30/65534), delay=00:00:01,
xdelay=00:00:01, mailer=esmtp, pri=229167, relay=mx.freenet.de.
[220.127.116.11], dsn=2.0.0, stat=Sent (OK id=170OLS-0006du-0
to me this looks like rt hasn’t even tried to send anything to the CCs.
i’ve put up the following scips :
OnCorrespond NotifyAdminCcs with template test responder
OnCorrespond NotifyOtherRecipients with template test responder
OnCorrespond NotifyRequestors with template test responder
anything wrong here ???
any help would be greatly appreciated.