We have 3 persons on AdminCC.
We client replies via email to the ticket, it will be received by the 3
persons’ mailbox.
This morning at around 5:00 AM, client replied, only 1 adminCC got the
response. I tested 10:30 AM. All replies to RT are being received by 3
AdminCC.
Is there time setting when the AdminCC will receive emails from RT?
RT Version is 3.4.5
Thanks!
Just an addition, I found this on RT log. It only send to 1 adminCC. RT
usually send to 3 adminCCs or sometimes to 2 if, the other is the updating
the ticket.
Why does RT only send to 1?
Time is 4 hour advanced on RT log. The actual time is Fri Apr 30 04:59:59
2010
[Fri Apr 30 08:59:59 2010] [info]: <
rt-3.4.5-30212-1272617998-981.16221-5-0@data1.echoworx.net> sent To: Cc
: Bcc: admin1@worx.com (/opt/rt3/lib/RT/Action/SendEmail.pm:297)On Fri, Apr 30, 2010 at 11:30 AM, rmp dmd rmp.dmd1229@gmail.com wrote:
We have 3 persons on AdminCC.
We client replies via email to the ticket, it will be received by the 3
persons’ mailbox.This morning at around 5:00 AM, client replied, only 1 adminCC got the
response. I tested 10:30 AM. All replies to RT are being received by 3
AdminCC.Is there time setting when the AdminCC will receive emails from RT?
RT Version is 3.4.5
Thanks!
Are you sure the client retained the RT system email address in their reply,
and didn’t change that email to be your 1 AdminCc who got the reply? Does
the ticket display page in RT show that an outgoing email was recorded to
that 1 AdminCc?
-JodieOn Fri, Apr 30, 2010 at 10:30 AM, rmp dmd rmp.dmd1229@gmail.com wrote:
We have 3 persons on AdminCC.
We client replies via email to the ticket, it will be received by the 3
persons’ mailbox.This morning at around 5:00 AM, client replied, only 1 adminCC got the
response. I tested 10:30 AM. All replies to RT are being received by 3
AdminCC.Is there time setting when the AdminCC will receive emails from RT?
RT Version is 3.4.5
Thanks!
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