Just an addition, I found this on RT log. It only send to 1 adminCC. RT
usually send to 3 adminCCs or sometimes to 2 if, the other is the updating
Why does RT only send to 1?
Time is 4 hour advanced on RT log. The actual time is Fri Apr 30 04:59:59
[Fri Apr 30 08:59:59 2010] [info]: <
firstname.lastname@example.org> sent To: Cc
: Bcc: email@example.com (/opt/rt3/lib/RT/Action/SendEmail.pm:297)On Fri, Apr 30, 2010 at 11:30 AM, rmp dmd firstname.lastname@example.org wrote:
We have 3 persons on AdminCC.
We client replies via email to the ticket, it will be received by the 3
This morning at around 5:00 AM, client replied, only 1 adminCC got the
response. I tested 10:30 AM. All replies to RT are being received by 3
Is there time setting when the AdminCC will receive emails from RT?
RT Version is 3.4.5