Reply emails show as "Tech support"

New install of RT5. Initially, emails out of RT would show as coming from “John Smith via RT” as expected. Now they show as coming from “Tech Support”. It’s possible I’ve accidentally changed this but I don’t know where this behaviour is configured. Can anyone help?

Thanks,
Adam

Looks like this is controlled by “UseFriendlyFromLine” and “FriendlyFromLineFormat” but they already appear to be set correctly:

Set($UseFriendlyFromLine, 1);

Set($FriendlyFromLineFormat, “”%s via RT" <%s>");

Could be worth making sure its not just your email client adding a label

No, seems to be happening for at least all 3 of us IT staff.