Reply address munged


If a person emails in to a Queue they don’t have permissions to create a ticket in, then our system emails them back and the From (or Reply?) address is "" which, as you might guess, is horribly wrong. Where can I fix this? Our RT_SiteConfig is pretty basic and likewise with the Postfix config which are my two suspects, am I looking for something in specific?

We are running RT in Apache2 w/ mod_perl.


Dominic Lepiane
Network Administrator
Point Grey Research
604 730 9937 x283

As the master of answering my own questions:

Turns out my predacessor(s) had escapped the @ in CorrespondAddress so it looks like this:

Set($CorrespondAddress , ‘’);

Yeah, removed the \ and we are all better now, thanks.

Okay, well sorry for spamming the list.

Dominic Lepiane