I have the new install of RT. When a new ticket is created, we get a
response from RT which has a reply-to field set as 'fdsfds@… ; can anyone
tell where this setting is comming from?
In the RT_SiteConfig file we have set the correspondAddress as follows.
where and what should we change in order to fix 'fdsfds@… to rt@…
Below is the sample of email received from RT. fdsfds@www2 should be rt@
cs.sunysb.eduFrom: The default queue via RT [mailto:firstname.lastname@example.org]
Sent: Thursday, June 25, 2009 2:16 PM
Subject: [CS_Department #9] AutoReply: whitelist request
This message has been automatically generated in response to the
creation of a trouble ticket regarding:
a summary of which appears below.
There is no need to reply to this message right now. Your ticket has been
assigned an ID of [CS_Department #9].
Please include the string:
in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.
Thank you, fdsfds