I’m having problems getting my RT config to work properly since I have installed this new instance of
RT Version 5.0.0.
I’m having issues with comments on RT, whereby someone in our company
that does not use the RT system replies using the comment address and this
comment goes off to the requester still.
I have been testing with turning off the standard On Comment Notify Other Recipients as Comment and On Comment Notify AdminCcs as Comment scripts and the replies to comment emails still goes to the requestor too.
Also, I have noticed that in previous versions we used ( 4.4.3-2) RT was adding [Comment] tag in Subject when sending Comments from a ticket to an external email address.
Can someone tell me how to overcome this issue? I have read many responses give to people who had this issue previously - none of it worked for us.
Thanks for taking a look!