Repeatedly logged out on Web UI and "Queue could not be loaded" errors

RT Users
1

Hello all. Have been searching Google and list archives all day so
please excuse me if I’m bringing up something I missed in the
documentation.

Fresh install via Yum on Fedora Core 2. httpd, mysqld, RT web
interface up and running. Everytime I try to do anything as root or any
user, I get logged out and have to log in. I’m only hitting the box
this issue, I get “Queue could not be loaded” error on the Web
interface. Checking the httpd logs I see this:

[Wed Apr 13 09:23:29 2005] [notice] mod_python: Creating 32 session
mutexes based on 150 max processes and 0 max threads.

[Wed Apr 13 09:23:29 2005] [notice] Apache/2.0.51 (Fedora) configured –
resuming normal operations

[Wed Apr 13 09:27:32 2005] [error] [Mason] File does not exist:
/var/rt/html/favicon.ico

[Wed Apr 13 16:27:55 2005] [error]: WebRT: Queue could not be loaded. ()
(/var/rt/html/Elements/Error:53)

[Wed Apr 13 19:34:30 2005] [error]: WebRT: Queue could not be loaded. ()
(/var/rt/html/Elements/Error:53)

[Wed Apr 13 12:39:05 2005] [error] [Mason] File does not exist:
/var/rt/html/favicon.ico

[Wed Apr 13 12:40:19 2005] [error] [Mason] File does not exist:
/var/rt/html/favicon.ico

[Wed Apr 13 19:40:42 2005] [error]: WebRT: Queue could not be loaded. ()
(/var/rt/html/Elements/Error:53)

[Wed Apr 13 20:03:25 2005] [error]: WebRT: Queue could not be loaded. ()
(/var/rt/html/Elements/Error:53)

And so on. Am posting my rt.confbelow in case I’ve missed something
there. I would sincerely appreciate any helps/comments/advice/ ideas!
Using rt version 3.0.10-3 and mysql version 3.23.58-16.FC2.1 with apache
2.0.51-2.9

<VirtualHost 10.32.1.10>

ServerName rt.mycompanysname.com

DocumentRoot /var/rt/html

AddDefaultCharset UTF-8



# these four lines apply to Apache2+mod_perl2 only: {{{

PerlSetVar MasonArgsMethod CGI

PerlModule Apache2 Apache::compat

RewriteEngine On

RewriteRule ^(.*)/$ $1/index.html

# }}}



PerlModule Apache::DBI

PerlRequire /usr/bin/webmux.pl



<Location />

    SetHandler perl-script

    PerlHandler RT::Mason

</Location>