Reopening tickets

RT Users
1

Has anything changed with regards to reopening tickets in recent
releases (none that I can find), I know I used to have it setup so if
someone replied to a closed ticket, the ticket would get reopened.

I have modifyticket granted to requestors, and replies get added to the
ticket, but the status stays as resolved … What am I missing ?

Thanks,

Simon.

2

None of the queues are allowing tickets to be reopened no matter how I
try to do it … and the annoying thing is I know I have got it to work
before with similar permissions in past versions … If anyone has any
ideas or suggestions I would be very keen to hear from them

Thanks,

Simon.