Reopening tickets by email

RT Users
1

is there a way to make a ticket show as reopened if someone sends a
comment or correspondence via email on a closed ticket?

2

is there a way to make a ticket show as reopened if someone sends a
comment or correspondence via email on a closed ticket?

I think that’s the default behavior. A reply to a resolved ticket should
reopen it.

-Tim

Timothy Wilson
Technology Integration Specialist
Hopkins ISD #270, Hopkins, MN, USA
ph: 952.988.4103 fax: 952.988.4311 AIM: tis270