Does anyone know how to remove the INLINE history from ticket updates.
By this I mean text like the following:On Wed Jun 29 12:59:29 2011, JeffreyWxxx@xxxxxx.co.uk wrote:
Good afternoon …many thanks for prompt delivery, however it seems
that 17 ½" collar would be better …are they in stock ?
It is totally redundant as the text is already in the ticket
Note that setting $MaxInlineBody will not be useful as long messages which
include INLINE History plus latest message will exceed the $MaxInlineBody
value and NONE of the message will be visible.