Hi All
Does anyone know how to remove the INLINE history from ticket updates.
By this I mean text like the following:On Wed Jun 29 12:59:29 2011, JeffreyWxxx@xxxxxx.co.uk wrote:
Good afternoon …many thanks for prompt delivery, however it seems
that 17 ½" collar would be better …are they in stock ?
Jeffrey L
MANAGING DIRECTOR.
It is totally redundant as the text is already in the ticket
chronologically.
Note that setting $MaxInlineBody will not be useful as long messages which
include INLINE History plus latest message will exceed the $MaxInlineBody
value and NONE of the message will be visible.
Regards
Naresh
Naresh Maharaj,
Katsuma Limited
email: info@hewittandmay.com
web: http://www.hewittandmay.co.uk
Hi All
Does anyone know how to remove the INLINE history from ticket updates.
By this I mean text like the following:
Good afternoon …many thanks for prompt delivery, however it seems
that 17 �" collar would be better …are they in stock ?
Jeffrey L
MANAGING DIRECTOR.
It is totally redundant as the text is already in the ticket
chronologically.
Note that setting $MaxInlineBody will not be useful as long messages which
include INLINE History plus latest message will exceed the $MaxInlineBody
value and NONE of the message will be visible.
Regards
Naresh
Naresh Maharaj,
Katsuma Limited
email: info@hewittandmay.com
web: http://www.hewittandmay.co.uk
Hi Naresh,
I think you just need to edit the appropriate templates to say what you
would like to say. It is not however neccessarily redudant since the
message may not be correctly signed or attributed (a.k.a. forged) and
without the tagline, people reading the Email will not know who actually
updated the ticket. The very first time someone forges a response and
causes a real problem you will be explaining to people “How could that
have happened?”
Cheers,
Ken