Removing garbage from mail replies

Hello,

I searched the wiki and mailing list archives, but couldn’t find a
solution to do that :

  • when RT sends an e-mail, add a line like “[Reply below this line]”
  • when a user replies to the mail, only log the text added below

That way, the recipient keeps getting a normal e-mail (with quote),
while RT only logs the last response (without quote) on its interface.

Example : User creates a ticket, Admin fixes it and sends an e-mail :

User wrote :
> Subject : any bug
>
> I have a problem with ...
> Please fix

[Reply below]

Ok, fixed

RT History would show :

User : Ticket created

I have a problem with ...
Please fix
Admin : E-mail

Ok, fixed
Admin : Ticket closed

Instead of :

User : Ticket created

I have a problem with ...
Please fix
Admin : E-mail

User wrote :
> Subject : any bug
>
> I have a problem with ...
> Please fix

[Reply below]

Ok, fixed

Hope I made it clear, since I use a French GUI and guessed the english
labels

Thanks for helping.

Laurent