when RT was first installed one year ago, it has been decided to use a
specific tag (“our_tag”).
However, I was wondering whether it would be possible to remove the tag
appearing in the subject line of the emails leaving only the “#” and
the number in between the square brackets ? (not to modify it just to
In other words, to change this (only for new incoming emails): [one_tag
#4999] by that: [ #4999].
Is this correct if I modify the RT_SiteConfig.pm file this way:
Your domain name is recommended, so as not to pollute the namespace.
once you start using a given tag, you should probably never change it.
(otherwise, mail for existing tickets won’t get put in the right place
#Set($rtname , “one_tag”);
Set($rtname , " ");
(It doesn’t matter for us if mail for existing tickets are not put in
the right place,)
Vassilios Ioannidis, Ph.D.
Swiss Institute of Bioinformatics
EMBnet - Swiss node / 155, chemin des Boveresses, CH-1066 Epalinges,
Switzerland / tel: +41 21 692 5991 fax: +41 21 692 5945
ExPASy / CMU -1, rue Michel Servet, CH-1211 Geneva 4 Switzerland / tel:
+41 22 379 5050 fax: +41 22 379 5858