Newbie here…
After running RT for a few weeks now, I find that some of my techs are
leaving tickets open. How can I get the system to send a “reminder” e-mail
to one tech, or all of them (if it’s a NEW, non-owned ticket).
Thanks,
Michael Maloney
Newbie here…
After running RT for a few weeks now, I find that some of my techs are
leaving tickets open. How can I get the system to send a “reminder” e-mail
to one tech, or all of them (if it’s a NEW, non-owned ticket).
Thanks,
Michael Maloney