Reminders in a dedicated queue

RT Users
1

I was wondering if this was the best way to do things:

I have one queue where a group of users are notified on all new,
modified or resolved tickets. However I don’t want them notified on new
or resolved reminders (which are placed in the same queue). I modified
Reminders.pm and made sure all reminders are created in a new
“Reminders” queue which has no scrips enabled. This works but I have the
feeling there should be a better way?

Any suggestions?
Taan

2

I was wondering if this was the best way to do things:

I have one queue where a group of users are notified on all new, modified or
resolved tickets. However I don’t want them notified on new or resolved
reminders (which are placed in the same queue). I modified Reminders.pm and
made sure all reminders are created in a new “Reminders” queue which has no
scrips enabled. This works but I have the feeling there should be a better
way?

I don’t use Reminders in my RT instance, but what about modifying your
scrips to only fire if the ticket Type=‘ticket’. This would preclude
including tickets of type=‘reminder’.

-jd