I have a queue that sets the Due Date of a ticket to 1 day after it is created. There is no “Global” AdminCC for this queue, but AdminCC’s are added on some tickets. I would like to send 1 email to the Owners and AdminCC’s on a ticket if the ticket hasn’t been resolved/rejected by 1 day after the due date (i.e. a ticket is created today, the due date is set to tomorrow, the email reminder would be sent if the ticket hasn’t been resolved/rejected by 2 days from today). I found http://wiki.bestpractical.com/index.cgi?DueDateRemindersByEmail but this sends multiple emails. I would like only 1 email to be sent to the AdminCC with a list of tickets that are past due and they are AdminCC’s of. Anyone already have this created, or have ideas on how to do this? I don’t know much Perl, which is why I’m emailing the user list.
Any help is appreciated.
Take a break and play crossword puzzles - FREE!