Remedy and RT?

Hey there,

A while back someone had a problem that their remedy and rt servers were
in a mail fight.

My boss came to me today and said, “The helpdesk will start using Remedy
soon, and they’re going to send us problems.” We use RT. Has anyone
dealt with this type of issue?

Basically, we want to be able to deal with their tickets in our ticketing
system. Is there a module or something I can download? Or am I stuck
having them e-mail a new e-mail alias of rt-remedy and set up a queue
called “Remedy” in our rt?

Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University