Hello everybody,
Whenever I create a queue or only change its name, this change will be
visible after a relogin.
I thought it could be a problem of cache so I looked for cache in the
RT_Config.pm and found this entry which should be ok like it is:
Set($WebFlushDbCacheEveryRequest, ‘1’);
I also added
Set($WebSessionClass , ‘Apache::Session::File’);
to my RT_SiteConfig.pm because it’s possible that we will use
non-ASCII-letters too but this didn’t work either.
There was no other entry which I would reference to this problem. Does
anybody has a suggestion how this problem could be solved that changes
to queues will be seen instantly?
RT3.6.4 is running on an openSuSE10.2, Apache2.2.3, mysql5.0.26 and
mod_perl2.0.2 since RT with fastcgi never worked here.
Cheers,
Ben
Hello everybody,
Whenever I create a queue or only change its name, this change will be
visible after a relogin.
I thought it could be a problem of cache so I looked for cache in the
RT_Config.pm and found this entry which should be ok like it is:
Set($WebFlushDbCacheEveryRequest, ‘1’);
I also added
Set($WebSessionClass , ‘Apache::Session::File’);
to my RT_SiteConfig.pm because it’s possible that we will use
non-ASCII-letters too but this didn’t work either.
There was no other entry which I would reference to this problem. Does
anybody has a suggestion how this problem could be solved that changes
to queues will be seen instantly?
RT3.6.4 is running on an openSuSE10.2, Apache2.2.3, mysql5.0.26 and
mod_perl2.0.2 since RT with fastcgi never worked here.
Actually, that’s /Elements/SelectQueue doing a bit of caching.
Otherwise, you’d be generating rather a few SQL queries on every page
load that are completely unnecessary 99.99% of the time.
Best,
Jesse
PGP.sig (186 Bytes)
Dear Jesse,
thanks for the answer but isn’t there a possibility to avoid this
relogin? I wonder if nobody else has these problems…? It happens not
just with changes in the queue (creation, change, even
enabling/disabling the queue) but also when rights were changed etc.
It’s mentioned here too:
http://wiki.bestpractical.com/view/RightsQuickStart
It’s ok if you know that problem but we will use RT for bug reporting
and project management and since we act globally and many people will be
involved it wouldn’t be so nice to tell everybody to relogin after
adding a new queue or something similar.
Or if a relogin is unavoidable is there a way to force people to relogin
after a change? I already tried to delete the Mason-cache like described
in the README in case you want to update RT and I also deleted
everything in /opt/rt3/var/session_data and restarted the apache but I
had no success so far. I also checked every parameter in RT_Config.pm
but haven’t found many which could fit my needs in that case. Some I
tried to overwrite but this didn’t help either.
I had a look at the code in /Elements/SelectQueue but since I haven’t
done anything in perl (yet) I didn’t get very much out of it. Tried to
uncomment here and there and changed the values of the variables but
nothing provided the solution I am looking for. 
Cheers,
Ben
Jesse Vincent wrote:
Hello,–Am 2. August 2007 13:35:11 +0200 schrieb Benjamin Weser weser@osp-dd.de:
I had a look at the code in /Elements/SelectQueue but since I haven’t
done anything in perl (yet) I didn’t get very much out of it. Tried to
uncomment here and there and changed the values of the variables but
nothing provided the solution I am looking for.
the code you have to be performed is the following:
delete $session{‘create_in_queues’};
delete $session{‘quick_search_queues’};
This is emptying the cache of queues which is stored in the $session
object. But you have to decide where you want to perform it. Maybe you
place a button somewhere?
Regards, Dirk.
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (30) 838 75143, Fax. +49 (30) 838 54654
Maybe put your code in the page that displays the queues and have it run
every $Clear_Queue_Cache_Freq minutes, with that value set in RT_SiteConfig?
At 05:15 AM 8/3/2007, Dirk Pape wrote:
Hello,
I had a look at the code in /Elements/SelectQueue but since I haven’t
done anything in perl (yet) I didn’t get very much out of it. Tried to
uncomment here and there and changed the values of the variables but
nothing provided the solution I am looking for.
the code you have to be performed is the following:
delete $session{‘create_in_queues’};
delete $session{‘quick_search_queues’};
This is emptying the cache of queues which is stored in the $session
object. But you have to decide where you want to perform it. Maybe you
place a button somewhere?
Regards, Dirk.
–
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (30) 838 75143, Fax. +49 (30) 838 54654
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy a
copy at http://rtbook.bestpractical.com
Gene LeDuc, GSEC
Security Analyst
San Diego State University
I added the code into local/html/Elements/SelectQueue right at top of
the init-Block. This works fine for me now and I don’t think that it
will cost too much performance. After all it’s just a bloody web app and
not a realtime animation or so. 
Thanks for the two lines Dirk.
Cheers,
Ben
Gene LeDuc wrote: