rt-4.0.13
We have a Queue A & Queue B.
Ticket A is in Queue A, and Ticket B is in Queue B.
User A has ModifyTicket on Queue A, but not on Queue B. User A would like to make Ticket A refer to Ticket B, but is getting a permission denied error. I can only find documentation requiring ModifyTicket on both queues to merge tickets, but not for other relationships. Is there a way to get this to work without granting User A ModifyTicket on Queue B?
rt-4.0.13
We have a Queue A & Queue B.
Ticket A is in Queue A, and Ticket B is in Queue B.
User A has ModifyTicket on Queue A, but not on Queue B. User A would like
to make Ticket A refer to Ticket B, but is getting a permission denied
error. I can only find documentation requiring ModifyTicket on both queues
to merge tickets, but not for other relationships. Is there a way to get
this to work without granting User A ModifyTicket on Queue B?
I don’t think so because when you setup a link of any type on Ticket A RT
will create a reciprocal link on Ticket B pointing to A as referred to by
(in this case).
Landon Stewart :: lstewart@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
rt-4.0.13
We have a Queue A & Queue B.
Ticket A is in Queue A, and Ticket B is in Queue B.
User A has ModifyTicket on Queue A, but not on Queue B. User A
would like to make Ticket A refer to Ticket B, but is getting a
permission denied error. I can only find documentation requiring
ModifyTicket on both queues to merge tickets, but not for other
relationships. Is there a way to get this to work without granting
User A ModifyTicket on Queue B?
I don�t think so because when you setup a link of any type on Ticket A
RT will create a reciprocal link on Ticket B pointing to A as referred
to by (in this case).
I thought that might be the case (and what I was observing). Found a
work around, use the entire URL of the ticket, rather than the ticket
number. It’s not as elegant, but it’ll work in this case. Thanks for
the reply.
rt-4.0.13
We have a Queue A & Queue B.
Ticket A is in Queue A, and Ticket B is in Queue B.
User A has ModifyTicket on Queue A, but not on Queue B. User A would like to make Ticket A refer to Ticket B, but is getting a permission denied error. I can only find documentation requiring ModifyTicket on both queues to merge tickets, but not for other relationships. Is there a way to get this to work without granting User A ModifyTicket on Queue B?
It’s really simple. Put
Set($StrictLinkACL, 0);
in you RT_SiteConfig.pm.
The documentation is here:
http://www.bestpractical.com/docs/rt/4.2/RT_Config.html#StrictLinkACL
Chris
Am 23.01.2014 20:18, schrieb Tim Wiley:
rt-4.0.13
We have a Queue A & Queue B.
Ticket A is in Queue A, and Ticket B is in Queue B.
User A has ModifyTicket on Queue A, but not on Queue B. User A would like to make Ticket A refer to Ticket B, but is getting a permission denied error. I can only find documentation requiring ModifyTicket on both queues to merge tickets, but not for other relationships. Is there a way to get this to work without granting User A ModifyTicket on Queue B?
It’s really simple. Put
Set($StrictLinkACL, 0);
in you RT_SiteConfig.pm.
The documentation is here:
RT Config - RT 4.2.17 Documentation - Best Practical
Thank you. I guess I also need to read all of the config options before
posting.