Relations between reminder and ticket

Hi anyone can tell me where RT keeps the relationship between a ticket and a reminder

Thanks and Regards

Hi I am trying find why this is hapening “Couldn’t find Ticket for reminder 2087. Please contact administrator.” since I have put the cleanup scripts and they workes when I do testing. But once in a while I get this error on the dash board. What I do is log in to the DB and make it resolved

I have been going through the DB and unable to find the relation between the ticks and treminders

Thanks and Best RegardsFrom: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
To: “rt-users@lists.bestpractical.comrt-users@lists.bestpractical.com
Sent: Thursday, 20 September 2012, 14:14
Subject: [rt-users] relations between reminder and ticket

Hi anyone can tell me where RT keeps the relationship between a ticket and a reminder

Thanks and Regards

Final RT training for 2012 in Atlanta, GA - October 23 & 24
Training — Best Practical Solutions

We’re hiring! http://bestpractical.com/jobs

Asanka,

Reminders ARE Tickets, in that they reside in the TICKETS Table. The
difference is “Type”.

KennOn Tue, Sep 25, 2012 at 12:36 AM, Asanka Gunasekera < asanka_gunasekera@yahoo.co.uk> wrote:

Hi I am trying find why this is hapening “Couldn’t find Ticket for
reminder 2087. Please contact administrator.” since I have put the cleanup
scripts and they workes when I do testing. But once in a while I get this
error on the dash board. What I do is log in to the DB and make it resolved

I have been going through the DB and unable to find the relation between
the ticks and treminders

Thanks and Best Regards


From: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
To:rt-users@lists.bestpractical.comrt-users@lists.bestpractical.com

Sent: Thursday, 20 September 2012, 14:14
Subject: [rt-users] relations between reminder and ticket

Hi anyone can tell me where RT keeps the relationship between a ticket and
a reminder

Thanks and Regards


Final RT training for 2012 in Atlanta, GA - October 23 & 24
Training — Best Practical Solutions

We’re hiring! http://bestpractical.com/jobs


Final RT training for 2012 in Atlanta, GA - October 23 & 24
Training — Best Practical Solutions

We’re hiring! http://bestpractical.com/jobs

any one have came across this :(From: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
To: “rt-users@lists.bestpractical.comrt-users@lists.bestpractical.com
Sent: Tuesday, 25 September 2012, 13:06
Subject: Re: [rt-users] relations between reminder and ticket

Hi I am trying find why this is hapening “Couldn’t find Ticket for reminder 2087. Please contact administrator.” since I have put the cleanup scripts and they workes when I do testing. But once in a while I get this error on the dash board. What I do is log in to the DB and make it resolved

I have been going through the DB and unable to find the relation between the ticks and treminders

Thanks and Best Regards

From: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
To: “rt-users@lists.bestpractical.comrt-users@lists.bestpractical.com
Sent: Thursday, 20 September 2012, 14:14
Subject: [rt-users] relations between reminder and ticket

Hi anyone can tell me where RT keeps the relationship between a ticket and a reminder

Thanks and Regards

Final RT training for 2012 in Atlanta, GA - October 23 & 24
Training — Best Practical Solutions

We’re hiring! http://bestpractical.com/jobs

Hi I am getting this messages “Couldn’t find Ticket for reminder 2189. Please contact administrator.” though I am running this cleanup scripts, can some one tell me what is going on

This is not for all the reminders that I see this message, once in a while this would appear and I need to clean them up from the backend

Thanks and regardsFrom: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
To: “rt-users@lists.bestpractical.comrt-users@lists.bestpractical.com
Sent: Monday, 8 October 2012, 22:42
Subject: Re: [rt-users] relations between reminder and ticket

any one have came across this :frowning:

From: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
To: “rt-users@lists.bestpractical.comrt-users@lists.bestpractical.com
Sent: Tuesday, 25 September 2012, 13:06
Subject: Re: [rt-users] relations between reminder and ticket

Hi I am trying find why this is hapening “Couldn’t find Ticket for reminder 2087. Please contact administrator.” since I have put the cleanup scripts and they workes when I do testing. But once in a while I get this error on the dash board. What I do is log in to the DB and make it resolved

I have been going through the DB and unable to find the relation between the ticks and treminders

Thanks and Best Regards

From: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
To: “rt-users@lists.bestpractical.comrt-users@lists.bestpractical.com
Sent: Thursday, 20 September 2012, 14:14
Subject: [rt-users] relations between reminder and ticket

Hi anyone can tell me where RT keeps the relationship between a ticket and a reminder

Thanks and Regards

Final RT training for 2012 in Atlanta, GA - October 23 & 24
Training — Best Practical Solutions

We’re hiring! http://bestpractical.com/jobs

Hi,

sounds like you deleted some rows directly in the database. You should use the Shredder to fully delete items in RT, rather than playing in the DB directly.

For now I would suggest you check out the docs for rt-validator, which may be able to help you find the orphaned rows.

Regards

Chris O’Kelly
Web Administrator

Minecorp Australia
37 Murdoch Circuit
Acacia Ridge QLD 4110
minecorp.com.auhttp://www.minecorp.com.au

P: 07 3723 1000
M: 0450 586 190
E: Chris.okelly@minecorp.com.aumailto:Chris.okelly@minecorp.com.au
S: chris.okelly.mvshttp://skype.com

[http://i.imgur.com/xYx0A.png]From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Asanka Gunasekera
Sent: Wednesday, 14 November 2012 3:13 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] relations between reminder and ticket

Hi I am getting this messages “Couldn’t find Ticket for reminder 2189. Please contact administrator.” though I am running this cleanup scripts, can some one tell me what is going on

This is not for all the reminders that I see this message, once in a while this would appear and I need to clean them up from the backend

Thanks and regards

From: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
To: “rt-users@lists.bestpractical.comrt-users@lists.bestpractical.com
Sent: Monday, 8 October 2012, 22:42
Subject: Re: [rt-users] relations between reminder and ticket

any one have came across this :frowning:

From: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
To: “rt-users@lists.bestpractical.comrt-users@lists.bestpractical.com
Sent: Tuesday, 25 September 2012, 13:06
Subject: Re: [rt-users] relations between reminder and ticket

Hi I am trying find why this is hapening “Couldn’t find Ticket for reminder 2087. Please contact administrator.” since I have put the cleanup scripts and they workes when I do testing. But once in a while I get this error on the dash board. What I do is log in to the DB and make it resolved

I have been going through the DB and unable to find the relation between the ticks and treminders

Thanks and Best Regards

From: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
To: “rt-users@lists.bestpractical.comrt-users@lists.bestpractical.com
Sent: Thursday, 20 September 2012, 14:14
Subject: [rt-users] relations between reminder and ticket

Hi anyone can tell me where RT keeps the relationship between a ticket and a reminder

Thanks and Regards

Final RT training for 2012 in Atlanta, GA - October 23 & 24
Training — Best Practical Solutions

We’re hiring! http://bestpractical.com/jobs