Refreshing after Update

RT Users
1

We have a problem with folks refreshing the page after they perform a ticket
update–they get IE’s “Retry Cancel” dialog that tells them they’ll be
resending form information if they click Retry, but they click Retry anyway
and so their updates get duplicated.

I notice after an update is performed that the URL still shows
/Ticket/Update.html. Is it possible to redirect this to
/Ticket/Display.html? It seems that would avoid the duplication problem, as
a refresh would reload the display instead of the update.

Thanks!
Jenn

2

It happened often also to me.
It happens if the user keeps the same page and refreshes, other users
close the browser window or change to another ticket.
In my case it happened also that ticket were created more than once.
Aha, in that case the file is /Ticket/Create.html
Perhaps in Update this part is intendet do correct something??

}}}

if ( exists $ARGS{SubmitTicket} ) {
$m->comp(‘Display.html’, %ARGS);
return;
}
</%INIT>

Thanks for any help.

Samuel-----Original Message-----
From: Jenn Alexander [mailto:fivepoundbass@bellsouth.net]
Sent: Monday,13 October,2003 16:35
To: rt-users@lists.fsck.com

We have a problem with folks refreshing the page after they perform a
ticket update–they get IE’s “Retry Cancel” dialog that tells them
they’ll be resending form information if they click Retry, but they
click Retry anyway and so their updates get duplicated.

I notice after an update is performed that the URL still shows
/Ticket/Update.html. Is it possible to redirect this to
/Ticket/Display.html? It seems that would avoid the duplication problem,
as a refresh would reload the display instead of the update.

Thanks!
Jenn

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