RedoSearch

RT Users
1

I’m attempting to create a separate page in RT that will perform searches
for tickets based on criteria that will always be the same. I can’t seem to
find the subroutine that performs the search. I was thinking that there
would be a subroutine that performs the search and return a RT::Tickets
object. I looked in the /lib/RT/Search directory but I could not find it.
I’m probably going about this wrong. Any pointers?

-Phil

2

I can’t seem to
find the subroutine that performs the search. I was thinking that there
would be a subroutine that performs the search and return a RT::Tickets
object. I looked in the /lib/RT/Search directory but I could not find it.
I’m probably going about this wrong. Any pointers?

You might want to look through
/path/to/rt3/share/html/Elements/TicketList to see how things are
being done in there.

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

3

Hello:

I just installed RTFM 2.0.4 on top of RT 3.0.10.

As a privilege user, I can see the RTFM icon in the
left-side navigation pane. As a non-privilege user,
I can NOT see the RTFM icon on the RT home page.

Under RTFM Configuration, I have added rights: SeeClass,
ShowACL, ShowArticle, ShowArticleHistory, and
ShowCustomField to the System Groups “everyone” but
the non-priv users still does not see the RTFM icon
when they first login.

All other global group rights have “No rights granted.”

What am I missing?

-paul mcferrin

4

At 08:46 PM 7/27/2004, Paul McFerrin wrote:

As a privilege user, I can see the RTFM icon in the
left-side navigation pane. As a non-privilege user,
I can NOT see the RTFM icon on the RT home page.

If memory serves, the Self Service interface for RTFM isn’t ready for prime
time and isn’t part of the current RTFM 2.0.x releases.

Michael

Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”