I’m attempting to create a separate page in RT that will perform searches
for tickets based on criteria that will always be the same. I can’t seem to
find the subroutine that performs the search. I was thinking that there
would be a subroutine that performs the search and return a RT::Tickets
object. I looked in the /lib/RT/Search directory but I could not find it.
I’m probably going about this wrong. Any pointers?