I have one RT that is in production, that had suffer some deletes on the scripts that do the send of the emails …
I tried to create new ones to do RT send emails in CC and BCC again but without success.
The platform itself is working great and i can send and receive emails from it when i do a comment or respond to a ticket.
The problem is when i want to send a response or a comment and want CC or BCC ….
This is a platform that was not created by me and this problem was caused by the last people that managed the RT.
I would like to recover the original scripts in a way to try to fix the problem …
Is this possible ?
Anyone have tried, and can give me a tip???