Recover original scripts in RT

Hi
I have one RT that is in production, that had suffer some deletes on the scripts that do the send of the emails …

I tried to create new ones to do RT send emails in CC and BCC again but without success.
The platform itself is working great and i can send and receive emails from it when i do a comment or respond to a ticket.
The problem is when i want to send a response or a comment and want CC or BCC ….

This is a platform that was not created by me and this problem was caused by the last people that managed the RT.
I would like to recover the original scripts in a way to try to fix the problem …

Is this possible ?
Anyone have tried, and can give me a tip???

thank s

That one i tried already

<Captura de ecrã 2016-07-15, às 18.40.48.png>

Are the emails that are not being CC’d or BCC’d coming into RT via email or are they being composed and sent from the RT interface?

Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
:e-mail: lstewart@internap.commailto:lstewart@internap.com
:earth_africa: www.internap.comhttp://www.internap.com

Hello Yugi,

What version of RT are you running? A screenshot of the scrip in RT 4.4 is
attached. Do you also need the Template? It may easiest for you configure
a new installation on a test machine and check the scrips. Best, John

John Bako
Manager, Scientific Computing
Department of Biology & Center for Genomics and Systems Biology
New York University
212-998-8207 (office)On Fri, Jul 15, 2016 at 1:32 PM, yugi uriboxmobile@gmail.com wrote:

Hi
I have one RT that is in production, that had suffer some deletes on the
scripts that do the send of the emails …

I tried to create new ones to do RT send emails in CC and BCC again but
without success.
The platform itself is working great and i can send and receive emails
from it when i do a comment or respond to a ticket.
The problem is when i want to send a response or a comment and want CC or
BCC ….

This is a platform that was not created by me and this problem was caused
by the last people that managed the RT.
I would like to recover the original scripts in a way to try to fix the
problem …

Is this possible ?
Anyone have tried, and can give me a tip???

thank s

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Los Angeles - September, 2016

Hi
I have one RT that is in production, that had suffer some deletes on the scripts that do the send of the emails …

I tried to create new ones to do RT send emails in CC and BCC again but without success.

It sounds like you just need to recreate the global Scrip that does this:

[cid:83379900-285D-4257-B334-5A7854A16D06@corp.iweb.com]

Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
:e-mail: lstewart@internap.commailto:lstewart@internap.com
:earth_africa: www.internap.comhttp://www.internap.com